State Farm® Insurance Agent Ryan Williams

"Joanna was great and very thrall explaining my policy and my options. I enjoyed working with her."

"I'm sharing my experience with his location while I wait for the branch manager to call me. This branch has been my auto and home provider for roughly the last 4 years. I purchased a new vehicle and called to get a quote on the vehicle and check pricing. I was at the time going to shop the quote and the agent over the phone knew this. I found some quotes slightly lower but because they have been my provider for my home and it wasn't much of a difference I decided to stick with this State Farm location. I was given a monthly amount of $150 for my vehicle after making some changes to coverage. The person of the phone Mitch sent me over the contract for the policy and I signed it and took care of It 8/1. This was on a Friday later in the day and he said that he wasn't able to send me temporary cards because for some reason it wasn't showing him the information but he assured me I was fully covered and that he would call me back Monday 8/4 to send cards. He sent me cards 8/6 and basically left me with here's your cards you're all good to go sorry it took so long. Which I have the email. Never once did he decide to tell me that my rate changed or was now $191 now. When I noticed a week later the amount in my State Farm app I called in and spoke with Pam with customer service and she looked into it and told me that she saw the quote for $150 but seen there was some changes when process processing through underwriting for a new amount of $191 this was never told to me by Mitchell and to now come to find out. It was very upsetting when they could've been upfront with me on the changes or the price. Pam had told me that she would have the office manager Jeannie call me after she looked into it herself given the situation of being quoted Won price and now all of a sudden changed to another. It took a few days before I received a call back from the office manager where she tried to explain to me that my policy renewed on August 2 and that unfortunately the price the sales person gave me was for August 1 to August 2 one single day at the rate of $150 a month. I found this to be completely ridiculous that not only did they change the rate on me but quoted me $150 a month for six months then changed it on me . Why not just be upfront with me and tell me that my policy will renew in one day and this will actually be your rate $191 instead. I feel as though that was very shady practice, and seems as though they were trying to fool me into a new policy instead of giving me the decency as a consumer to maybe find a better price elsewhere. After speaking with Jeannie, the office manager, she took a look at the notes, heard my side of how I felt. This is all been handled and said that she will send up a claim to underwriting to make adjustments based on a salesperson error. From what I'm told the gentleman Mitch that originally took care of my quote and contract policy no longer works for this location which may or may not be the truth. My problem comes now with the office manager reaching out to me and telling me that my policy will be changed to $150 and that it will take underwriting 3 to 5 days to correct this, and that I will receive a credit for the overage amount that I paid for the month of September Well, that was not the case I waited 10 days saw no change in my rate called in to this location asked to speak to Jeannie. She was in a meeting. Did not bother to call me back later that day or the next day it took me calling in that following Monday to get a hold of her so she could tell me that unfortunately underwriting isn't changing my policy anymore after she had PROMISED me over the phone. She said that the $150 rate I was given for six months was actually just for one day and that my new rate is going to stand at $191. At the end of the day this branch has no accountability. I'll wait for Ryan Williams to give me a call back so he can hear my concerns about how everything has been handled not only from the insurance sales representative but also from the office customer service and management."

"Allan was very helpful.. He helped me with some questions i had about my auto.policy.. I also added condo insurance and he was very patient and worked with me to get the right coverage for me."

"Had Sara Carrasco notarized some documents for me she’s the best! She was able to work with my hours and got my documents signed quickly! Thank you Sara"

"Great customer service! Easy to work with and very understanding"

"Joana iso un excelente trabajando explicandome de la aseguranza del carro y tambien me explico de la aseguransa de Vida. Se tomo el tiempo y contesto todas mis preguntas. Quede super contenta y sastifecha con mi poliza. La recommiendo 100%."

"Amazing team. Very professional & knowledgeable."

"This young lady is. AMAZING"

"Ryan and his staff go above snd beyond to assist their clients. I love working with them and totally recommend them."

"It was amazing dealing with Joanna she was so pleasant and explained in detailed about my policies. Very professional and friendly and knowledgeable and most important compassionate. She is amazing thank you Joanna for you help."

"Joanna was super nice, she was very knowledgeable about the issue I was dealing with and gave me many options . I loved the way she dealt with me."

"Joanna was very personable, patient, and pleasant to work with. Thanks!"

"I have been with Ryan Williams Agency for a couple years now, after many years with another agency. I must say that recently I was disappointed to see my homeowners insurance increase so much. But Mitch really went to work with me, even though he was working with a short time-table as I had recently been hospitalized for a heart procedure and had limited energy & opportunity to study it all. Mitch found changes that would achieve the financial balance (coverage + cost) I needed to stay within my income. He got my changes done in more than enough time to make the short deadline for my bank to receive the changes, which they did!. I really appreciated the work he did for me especially in my weakened energy state. I hope to stay with this agency for a long time!"

"Super glad I switched to State Farm! Best customer service from Pam today! She gave me the confirmation that I made the right choice! Thank you so much Pam!"

"@JoannaBueno was amazing. We switched to State Farm and are saving soooo much. Thank you!!!!!!!!!"

"My experience with talking to Joanna Bueno was outstanding customer service probably the best I’ve had to be honest. She took the time to speak in great detail about everything and every question I’ve had she answered and encouraged me to as well. She was super nice and really helped me understand the subject on whatever we were talking about very clearly. I don’t make reviews at all but I had to take some time out to say this she was absolutely great. Thanks Joanna."

"Office Manager Jeannie Badillo thoroughly reviewed our three policies with me and my wife. Jeannie was pleasantly engaging and even managed to save us some money. We had a really nice visit and we will continue to recommend this agency."

"Thank you Mitchell Zelenak of Ryan Williams State Farm! You’re a life saver!"

"I would like to thank and recommend Joanna Bueno. I’ve never met anyone with such amazing customer service. Thanks!"

"I had a fantastic experience working with Joanna Bueno as my insurance agent. From start to finish, she walked me through the entire process with patience and clarity. She took the time to explain everything in detail, answered all my questions, and made sure I fully understood my options. Joanna helped me with both car and home insurance, and made what could have been a stressful process feel easy and manageable. She is understanding, responsive, and truly had my best interests at heart. I highly recommend Joanna to anyone looking for a knowledgeable and caring insurance agent!"

"Great customer service"

"Joanna Bueno was honestly the nicest person to work with! We were on the phone trying to bundle new policies and we were able to save me some money on my 6 month policy! She was very informative and thorough explaining potential options we could add to save money on my policy and made the entire process pleasant. Joanna explained everything in detail and how it affects my premium and all around made the phone call a wonderful experience!"

"Very helpful. Answer questions to the best of there knowledge. Puts any concerns to rest."

"The team at the Ryan Williams State Farm office has been incredibly helpful to me and my family. They are prompt and courteous. Their follow-through is outstanding. Can’t ask for anything more from this group."

"Great customer service!"